UM is especially useful for companies that want to be in touch all the time, and do not want to waste any time with sending/receiving/accessing info. Now, let’s see the different UM capabilities in detail. The UM capabilities are single delivery, single repository, single access, and single notification. Single delivery means one could send messages to a person, an end user, by addressing to a single alias. Single repository refers to one storage location for access/retrieval and integration like text-to-speech, speech-to-text etc. Single access stands for making use of a single addressing scheme that permits customers to access stored messages through simple mailbox commands.
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